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Driving in Istanbulis an experience that engages every sense. From the historical silhouettes of the minarets on the horizon to the rhythmic chaos of the Bosphorus bridges, the city is best explored with the freedom of four wheels. However, for many tourists, the prospect of pulling into a local fuel station can feel slightly daunting.
Unlike the self-service models prevalent in much of Western Europe and North America, Turkey maintains a traditional, high-service approach to refuelling. Understanding the etiquette, vocabulary, and logistics of the Turkish fuel station will not only save you time but also ensure that your journey through this magnificent metropolis remains seamless.
Understand the Service Culture
The first thing any driver will notice when pulling into an Istanbul petrol station is that you rarely, if ever, have to leave your vehicle to pump fuel. This is the heart of the "benzinci" culture. In Turkey, petrol stations are staffed by professional attendants who handle the entire process for you. It is a remnant of a service-oriented economy that makes the driving experience feel surprisingly premium. When you pull up to a pump, an attendant will almost immediately greet you at your window.
In the dense urban sprawl of Istanbul, fuel stations are widespread. Whether you are in the leafy streets of Beşiktaş or the modern business districts of Maslak, you are never far from a pump. However, the importance of "fueling up" takes on a different meaning if you plan to venture beyond the city limits. If your itinerary includes a drive into the rural stretches of Anatolia or the rolling hills of the Thrace region towards the Greek border, the density of these stations drops significantly. In Istanbul, a fuel station is a convenience; in the countryside, it is a vital landmark. Therefore, beginning your journey with a full tank within the city is a foundational rule for any Turkish road trip.
Identify the Vehicle’s Fuel Type
Before you even roll down your window to speak to an attendant, you must be certain of the fuel type your vehicle requires. Mistakenly putting petrol into a diesel engine is a costly error that can cut a holiday short. In Turkey, the terminology is straightforward but requires attention.
Petrol is referred to as "Benzin". Most stations offer 95 octane as the standard, though you may occasionally see 98 octane versions marketed as premium or high-performance options. For the vast majority of rental cars, standard 95 octane benzin is the correct choice. If your vehicle runs on diesel, you will be looking for "Motorin" or "Dizel". In modern Istanbul stations, this is almost universally labelled as "Euro-Dizel". This is a cleaner, higher-quality diesel designed for the sensitive engines of modern European cars.
Another fuel type you will frequently notice is LPG, often labelled as "Otoga". While you will see many of Istanbul’s iconic yellow taxis lining up at LPG pumps because of their cost-efficiency, it is rare for standard rental cars to use this. Unless specifically told otherwise by your rental agency, stick to Benzin or Motorin. If you want to ensure there is no room for error, simply stating "Dizel" or "Benzin" clearly to the attendant while pointing at the fuel cap is the safest way to proceed.
Navigate the Refuelling Process
To help you navigate your first stop, follow these steps for a typical Turkish refuelling transaction.
Pull into the Correct Lane: Identify the pump corresponding to your fuel type, either Benzin or Motorin. In Istanbul, these are usually marked by overhead signs or labels on the pump island.
Engage with the Attendant: Stop the car, turn off the engine, and lower your window. The attendant will approach you. State your fuel type and the amount you want—either "Dolu depo" for a full tank or a specific Lira amount.
Receive the Initial Receipt: The attendant will start the pump. Once finished, they will print a small slip of paper from the pump or a handheld device. Take this slip from them; you will need it to pay.
Pay at the Cashier Kiosk: Exit your vehicle or leave it at the pump if the station is quiet, and take the slip into the station building. Head to the desk marked "Kasa". You can pay with cash or a credit card.
Collect the Formal Receipt: After payment, the cashier will provide you with a formal transaction receipt. In some cases, they will stamp the original slip you brought in.
Show the Final Receipt: Before driving away, you may need to show your paid receipt to the attendant at the pump. This confirms the transaction is settled in their system and allows you to exit the forecourt safely.
Follow Fuelling Tips for Tourists
Now that you know the basic steps, there are some practical tips that you can follow for a smoother fuelling experience.
Master Basic Phrases: Communicating with the station attendants can be made easier by learning a few Turkish keywords. Use "Dolu depo, lütfen" for a full tank, or "[Amount] Liralık" for a specific Lira amount. If you need the toilet, ask "Lavabo nerede?" and for tyre pressure issues, ask for "Lastik hava".
Avoid Peak Hours: Istanbul’s traffic peak between 5:00 PM and 8:00 PM affects petrol stations too. Try to refuel in the mid-morning or late evening to avoid long queues and congested forecourts.
Give an Adequate Tip: Tipping is not mandatory, but if an attendant cleans your windshield or checks your oil, giving a small amount of loose change or a small Lira note is a common and appreciated gesture of "bahşiş."
Use Free Service Bays: Tyre pressure and water stations are typically free self-service bays located near the exit of the forecourt. You do not usually need coins to operate these machines.
Utilise Station Facilities: Take advantage of the high-quality amenities. Major stations in Istanbul often house clean restrooms, ATMs, and well-stocked markets or bakeries like Simit Sarayı, making them excellent spots for a quick break.
Fill the Tank in the City: Fuel stations are widespread in Istanbul. However, if you venture out of the city, it becomes more scarce. If you are planning a driving day trip, you need to fill up your tank before
Top Up the Toll Sticker: If your rental car’s electronic toll sticker is low on funds, you can often top up your HGS account at the cashier desk inside major petrol stations.
Fuel Up Before Return: Most rental agencies require the car to be returned with a full tank. To avoid high surcharges, fill up within 10 to 15 kilometres of the airport. For Istanbul International Airport (IST), use the stations on the main access roads. Always keep your final receipt as proof for the rental agent.
Fuel Up a Car Easily in Istanbul
Refuelling in Istanbul is a reflection of the city itself: efficient, service-oriented, and surprisingly hospitable. By embracing the full-service model and keeping a few key Turkish phrases in your pocket, you transform a mundane chore into a smooth interaction. As you drive away from the pump with a full tank, you carry with you the peace of mind that comes from navigating a local custom with confidence.
The true magic of Istanbul often lies just beyond the reach of the metro lines. To truly experience the city and its breathtaking surroundings, there is no substitute for the autonomy of a rental car. Whether you are picking up your vehicle at the state-of-the-art Istanbul International Airport or the conveniently located Sabiha Gökçen, having your own transport allows you to chase the sunset at Kilyos beach or take a morning drive through the serene Belgrade Forest.
Do not let the logistics of driving in a foreign city hold you back. By using this guide, you can navigate the petrol stations of Istanbul like a seasoned local, ensuring your rental experience is free of unexpected fees and communication barriers. Renting a car gives you the keys to the city’s hidden gems and the vast landscapes of Turkey beyond the city walls. Book your rental car in Istanbul today, plan your first refuelling stop using our tips, and prepare to embark on an unforgettable Turkish road trip adventure.
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